Improving the Customer Experience with Retention Express Founder Bobby Thomson

Are you thinking about ways to strengthen your car wash by addressing customer service issues? Have you been looking for solutions to lower your churn and keep members happy? Check out this episode with Retention Express CEO and founder Bobby Thomson.

Bobby shares with Lanese about the service Retention Express offers car wash owners, which focuses on addressing customer concerns through a white label call service that documents and addresses customer concerns. Listen in to hear how this kind of service can help you grow your business and maximize your valuations.

For more about Bobby, a full transcript of the interview, and more, check out the post.

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